Effective Date: April 2026
At Elegant Coach Limo, we hold the privacy and security of our clients in the highest regard. Just as we provide an uncompromising standard of luxury and safety on the road, we are equally committed to protecting your personal information. This Privacy Policy outlines how we collect, use, safeguard, and manage your data when you visit our website (elegantcoachlimo.com) or utilize our premium transportation services.
1. Information We Collect
To provide our flawless dispatch and chauffeur services, we may collect the following types of information when you request a quote or submit a booking inquiry:
- Personal Identification Information: Name, email address, phone number, and physical residential or corporate addresses.
- Trip & Logistical Data: Pick-up and drop-off locations, flight information, travel itineraries, passenger counts, and specific executive or VIP requests.
- Technical & Usage Data: IP addresses, browser types, and website interaction data collected via cookies to optimize your experience on our website.
Please Note: We do not collect, process, or store credit card numbers or payment information directly through our website.
2. How We Use Your Information
We utilize your information strictly to deliver and enhance our white-glove services, including:
- Generating accurate quotes, confirming reservations, and managing your travel itineraries.
- Communicating vital trip updates, chauffeur details, and responding to concierge inquiries.
- Maintaining strict internal safety, security, and logistical protocols.
3. Data Sharing & Third Parties
We respect the absolute discretion our VIP and corporate clients expect. We do not sell, rent, or trade your personal information. We only share data with trusted third parties under the following circumstances:
- Service Providers: Encrypted dispatch software, scheduling tools, and web hosting platforms that facilitate our daily operations and communications.
- Affiliate Networks: If required to fulfill a complex, multi-city itinerary, we may share trip details with rigorously vetted affiliate chauffeur partners.
- Legal Compliance: When required by law, subpoena, or to protect the safety and rights of Elegant Coach Limo, our chauffeurs, or our passengers.
4. Data Security
We implement state-of-the-art administrative, technical, and physical security measures to protect your personal data. Any information submitted through our online booking forms is encrypted utilizing industry-standard secure socket layer (SSL) technology, ensuring your logistical details remain strictly confidential and protected against unauthorized access.
5. Your Privacy Rights
You retain the right to:
- Request access to the personal data we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Opt-out of any promotional communications or marketing emails at any time.
- Request the deletion of your data, subject to legal and operational retention requirements.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact our executive management team:
- Email: Info@elegantcoachlimo.com
- Phone: +1 (857) 361-6993
- Address: 406 Revere Street, Revere, Massachusetts